1. Permitted use
- Answering inbound calls and messages with AI
- Customer support, FAQs and request capture
- Appointment booking, confirmation and reminders
- Operational notifications to existing customers
- Callbacks requested by the customer
- Communication with people who gave consent or another valid legal basis
2. Prohibited use
- Any unlawful activity
- Unsolicited commercial communication, spam
- Telemarketing / cold calling without required consent or legal basis
- Calling or messaging purchased or scraped contact lists
- Automated calling that violates applicable law
- Fraud, phishing, impersonation or deceptive AI use
- Cloning or imitating a person’s voice without consent
- Harassment, threats or discrimination
- Unlawful data collection or processing
- Recording calls without required notice
3. Customer responsibilities
The subscribing business is responsible for contact consents, KVKK/GDPR compliance, commercial messaging rules, call-recording notices and the lawfulness of its own customer data.
4. Enforcement
Sesla may suspend campaigns, numbers or accounts on reasonable suspicion of a breach and terminate for serious violations.
5. Report abuse
Report unwanted calls or messages to info@sesla.ai. This policy is not legal advice.