- 1Choose the forwarding type
All calls, only busy/unanswered, or after hours? You decide.
- 2Get your Sesla number
The destination number is shared during setup.
- 3Activate with your provider
Turn on forwarding via your provider’s menu, codes or phone-system settings. The method varies by provider.
- 4Make a test call
Call your number from another phone and confirm Sesla answers.
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Step-by-step guides from setup and forwarding to calendars and WhatsApp.
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Step-by-step guides
- 1Pick your calendar
Find your calendar tool in the Integrations list.
- 2Set working hours
Define appointment length, breaks and open days.
- 3Set confirmation & alerts
Choose how you and the customer are notified.
- 1Keep it current
Update prices, address and hours as soon as they change.
- 2Write short and clear
Give each question one clear paragraph.
- 3State the limits
Write down topics the assistant must not answer.
- 4Add a handover point
Define who receives unknown cases.
- 1Choose triggers
When requested, on complaints, or when a decision is needed.
- 2Set person and hours
Define who is called in and out of hours.
- 3Plan for no answer
If nobody answers, take a note and promise a callback.
- 1Prepare your account
You need access to your business account on Meta.
- 2Connect the number
We connect the number to Sesla together.
- 3Know the fees
Meta conversation fees are not included and apply separately.
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Our team helps with setup and questions.