How slow WhatsApp replies lose sales
Customers message on WhatsApp expecting a fast reply. A waiting message is a customer losing interest.
Automate the first reply
Greeting the customer and understanding the need in the first reply keeps the conversation going. The assistant can answer price, address or availability questions right away.
When to hand over
For custom quotes, complaints or unknown questions, hand the chat to the team with a summary so the customer never repeats themselves.
Remember Meta fees
WhatsApp Business Platform conversation fees are set by Meta and are not included in Sesla plans. Budget for them if you plan campaign messages.
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