Frequently asked questions
Short answers to the questions business owners ask most.
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Questions
How does an after hours answering service for property management work?
You forward your office line to Sesla after hours (or all day). The AI answers every call, follows your emergency rules, alerts your on-call contact for urgent issues, and logs routine requests for the next business day.
Can it tell a real emergency from a routine request?
Yes. You define what counts as an emergency — for example flooding, no heat, gas smell, or a lockout — and the AI escalates those calls by phone transfer or text while logging everything else.
Does it work with AppFolio, Buildium, or Yardi?
Every call is summarized and sent by email, SMS, or webhook so your team can create the work order in seconds. Talk to us about connecting directly to your property management software.
Is this a good answering service for landlords with a few units?
Yes. Plans start small, you pay for the minutes you actually use, and there are no long-term contracts.
Does the caller know they are talking to AI?
Yes. The assistant introduces itself as an AI assistant, and callers can ask to leave a message for a person at any time.
Can I keep my existing business number?
Yes. You keep your number and forward calls to Sesla: after hours only, when you're busy, or all calls.
What makes the best HVAC answering service?
It should answer instantly 24/7, recognize real emergencies, book jobs into your schedule, and send you a clear summary of every call — without per-minute surprises during peak season.
Is an AI receptionist for HVAC better than a live answering service?
For most calls, yes: it answers instantly, never puts callers on hold, handles unlimited simultaneous calls, and usually costs a fraction of live per-minute rates. You can still route complex calls to a person.
How does the HVAC after hours answering service handle emergencies?
You choose the emergency keywords and the on-call contact. The AI escalates those calls by live transfer or SMS and logs routine requests for the morning.
Does it work with ServiceTitan, Housecall Pro, or Jobber?
Bookings and call summaries are sent by email, SMS, or webhook, and can sync to Google Calendar. Talk to us about connecting your field service software.
How fast can we go live?
Usually within a day. We build and test your assistant for you; you just forward your calls.
How does an AI receptionist for plumbers work?
You forward your business number to Sesla. The AI answers instantly, asks your intake questions, books the job or escalates emergencies, and sends you a summary by text and email.
Is it an after hours answering service for plumbers only?
You choose: after hours only, overflow when you're busy, or every call.
Can it give pricing?
Yes, if you want it to. You set what it can say about service fees and estimates.
Does it work with Jobber, Housecall Pro, or ServiceTitan?
Bookings and summaries go out by email, SMS, or webhook and can sync to Google Calendar. Talk to us about connecting your software.
Is there a contract?
No. Month-to-month, cancel anytime.
Which home service businesses do you support?
HVAC, plumbing, electrical, roofing, garage door, pest control, general contractors, remodelers, and more.
Can the AI qualify leads before booking?
Yes. You choose the questions and the minimum criteria for booking an estimate.
Is it a virtual receptionist for contractors or just an answering machine?
It's a full virtual receptionist: it holds a natural conversation, answers questions, books appointments, and escalates urgent calls.
Does the caller know it's AI?
Yes. The assistant introduces itself as an AI assistant.
How much does it cost?
See the plans below. Month-to-month, cancel anytime.
Can it give safety instructions?
It can share basic, pre-approved safety steps you define, and it always tells callers to contact 911 for fire or immediate danger.
Is it an electrician virtual receptionist or just after-hours coverage?
Both. Use it for overflow, after hours, or every call.
Does it book estimates for panel upgrades and EV chargers?
Yes, with the qualifying questions you choose.
Can it handle hundreds of calls after a storm?
Yes. The AI answers unlimited simultaneous calls, so no caller hears a busy signal.
Does it ask about insurance claims?
Yes, if you want it to — carrier, claim number, and adjuster status.
Is it a roofing virtual receptionist during business hours too?
Yes. Use it for overflow, after hours, or all calls.
Can it book recurring quarterly service?
Yes. It can book recurring quarterly service on your calendar.
Is it a pest control virtual receptionist during the day too?
Yes. Use it for overflow or for all calls.
Can it quote prices?
Only the prices you approve.
Can it identify a broken spring?
It asks your diagnostic questions and passes the likely issue to your tech.
Can it book install estimates?
Yes. It can qualify the job and book installation estimates on your calendar.
Does it answer after hours?
Yes. It answers 24/7, including nights, weekends, and holidays.
Will it give medical advice?
No. It only shares information you approve and routes clinical questions to your staff.
Can it book with my calendar?
Yes. It books consultations directly on your calendar.
Is it a medspa virtual receptionist during business hours too?
Yes. Use it for overflow during business hours, after hours, or all calls.
How is patient information handled?
See our Security page for how call data is handled.