After-hours emergencies hit voicemail
A burst pipe at 2:00 AM can't wait until the office opens.
Property Management
The 24/7 Property Management Answering Service Your Tenants Will Actually Reach
Sesla's AI receptionist answers every tenant, prospect, and vendor call instantly — day, night, and weekends — so emergencies get escalated and leasing leads never go cold.
- Answers instantly
- 24/7/365
- Set up for you
- Cancel anytime
Live demoReady·Dualplex™
Talk to Ryan — our AI receptionist demo
Hear the AI answer a property management call. "Thanks for calling Oakwood Property Management. This is the AI assistant — how can I help?"
- “I have a maintenance emergency”
- “Do you have any 2-bedroom units available?”
- “How do I pay rent?”
- < 450 msReal-time response
- 99.4%Natural diction
- 24/7Always answering
You're talking to an AI assistant. Calls may be recorded for quality.
No account, no card. Microphone access is required for the call. Privacy
RyanMale
Live demoWhat is a property management answering service?
A property management answering service answers calls for landlords and property managers when the office can't. An AI answering service like Sesla picks up instantly 24/7, captures maintenance requests, escalates true emergencies to your on-call staff, answers leasing questions, and sends you a written summary of every call.
The problem with missed calls
Leasing leads go cold
Prospects call the next listing when nobody picks up.
Your team is stuck on routine calls
Rent questions, gate codes, and "did you get my request?" eat the day.
An answering service for property management companies that works like your best leasing agent
Maintenance intake & emergency triage
Collects unit, issue, urgency, and access details; flags no heat, flooding, gas smell, or lockouts and transfers or texts your on-call technician immediately.
After-hours coverage
Nights, weekends, and holidays, with the same voice and the same rules as during business hours.
Leasing questions & showing requests
Answers availability, pet policy, parking, and application questions, then captures the prospect's details or books a showing on your calendar.
Every call documented
A summary and transcript for every call by email or SMS, ready to paste into AppFolio, Buildium, Yardi, or your work-order system.
Example call (studio demo)
CallerHi, water is leaking from my ceiling into the kitchen.
AI receptionistI'm sorry — let's get that handled right away. What's your name and unit number?
CallerMaria Lopez, 4B at Oakwood Apartments.
AI receptionistThanks, Maria. Is the water still actively leaking, and is it near any outlets or lights?
CallerYes, it's dripping near the light.
AI receptionistPlease turn off that light and stay clear of the area. I'm marking this as an emergency and alerting the on-call maintenance technician now. You'll get a text confirmation in a moment.
How it works
- 1
Tell us about your business
Services, hours, service area, emergency rules. Takes 10 minutes.
- 2
We build and test your AI receptionist
Usually within a day. You approve every answer.
- 3
Forward your calls and go live
After hours, overflow, or all calls. Change anytime.
Missed-call revenue calculator
Revenue you could recover each month$20,784
Example estimate based on the numbers you enter.
AI receptionist vs. live answering service vs. voicemail
| AI receptionist (Sesla) | Live answering service | Voicemail | |
|---|---|---|---|
| Availability | 24/7/365, including holidays | Depends on the provider’s staffed hours | 24/7, but nobody answers |
| Pick-up | Answers right away | Depends on queue and staffing | Caller hears a recording |
| Call summaries & transcripts | Written summary and transcript for every call | Message notes | Audio file only |
| Simultaneous calls | Several calls at once, depending on your plan | Limited by agents on shift | One message at a time |
| Books appointments | Yes, following your rules | Often, depending on the service | No |
| Pricing model | Monthly plan with included minutes | Usually per minute or per call | Usually included with your phone line |
| Human judgment | Transfers complex or urgent calls to your team | Trained agents handle nuance | None |
Pricing
Starter Plan
$59.99/month
120 minutes included
$0.25/min after that
Professional Plan
$129.99/month
300 minutes included
$0.23/min after that
Enterprise Plan
$259.99/month
600 minutes included
$0.22/min after that
Premium Plan
$519.99/month
1200 minutes included
$0.15/min after that
Prices in USD, billed monthly. Cancel anytime. See full pricing
Frequently asked questions
How does an after hours answering service for property management work?
You forward your office line to Sesla after hours (or all day). The AI answers every call, follows your emergency rules, alerts your on-call contact for urgent issues, and logs routine requests for the next business day.
Can it tell a real emergency from a routine request?
Yes. You define what counts as an emergency — for example flooding, no heat, gas smell, or a lockout — and the AI escalates those calls by phone transfer or text while logging everything else.
Does it work with AppFolio, Buildium, or Yardi?
Every call is summarized and sent by email, SMS, or webhook so your team can create the work order in seconds. Talk to us about connecting directly to your property management software.
Is this a good answering service for landlords with a few units?
Yes. Plans start small, you pay for the minutes you actually use, and there are no long-term contracts.
Does the caller know they are talking to AI?
Yes. The assistant introduces itself as an AI assistant, and callers can ask to leave a message for a person at any time.
Can I keep my existing business number?
Yes. You keep your number and forward calls to Sesla: after hours only, when you're busy, or all calls.
Related industries
Your next customer is calling right now. Make sure someone answers.
Last updated: · AI Knowledge Hub