Hotels and hospitality

While the front desk has a queue, no direct booking call goes unanswered.

A guest hands over a passport while the phone keeps ringing. Sesla answers your hotel line 24/7, explains room types and amenities, logs booking requests and sends confirmation and directions via WhatsApp.

Start for your hotel Hear the live demo

24/7 reception
In the guest’s language
WhatsApp confirmation and guide

Booking requestSample view

Guest: Thomas M.
Room: Sea-view suite
Stay: 2 nights · 2 adults
Check-in: Friday 14:00

1Dates
2Room
3Confirm
4Guide

Confirmation and location sent via WhatsApp

Guest at the desk, passport in hand, a new booking on the line.

At check-in and check-out one person cannot do both. Sesla takes the phone, your team smiles at the guest in front of them.

Guests at the desk are not kept waiting
Callers are not lost
Reception focuses on hospitality

What hotels face every day

6 moments bookings and guests slip away

A guest who cannot reach you opens the next hotel or a booking site.

101

Phone ringing with a guest at the desk

Problem: Someone always has to wait.

With Sesla: Sesla answers at once without interrupting your team.

102

Guests drifting to booking sites

Problem: Without answers by phone, guests book via commissioned sites.

With Sesla: Gives quick info to direct callers and logs the request with you.

103

Night calls from other time zones

Problem: Multilingual staff is not always on duty.

With Sesla: Answers 24/7 in the guest’s language and summarises for your team.

104

Repeated questions

Problem: Breakfast, parking, transfer, pets – all day long.

With Sesla: Answers with your information without asking the team.

105

No-shows

Problem: Rooms stay empty without prepayment.

With Sesla: Asks for confirmation and arrival time via WhatsApp.

106

Lost room requests

Problem: Pillows, wake-up calls, room service on sticky notes.

With Sesla: Logs requests with room number and notifies the right team.

Same guest, two outcomes

When your phone goes unanswered, guests book elsewhere. The view represents a typical scenario.

1Guest calls the hotel
2Sesla answers instantly
3Room and dates explained
4Request logged directly with you

Sample view

What guests ask most

Tap a question to see the answer Sesla gives with your information.

Until when is breakfast? Breakfast is served as a buffet from 07:00 to 10:30.Sample view

Guests feel special before they even reach the room.

Confirmation, location, check-in time, transfer and hotel guide reach their phone on time.

Booking confirmation
Location and directions
Pre-arrival reminder

For every property type

Speaks your hotel’s language

Boutique and city hotels

Late check-in, business trips and location.

"Can I check in at 11 pm?"

Sample call: weekend stay

Sample view

Hi, I am looking for a room for two nights this Friday.

Welcome. How many guests?

Two adults.

I can take your request for our sea-view suite or standard room. Which do you prefer?

The suite.

Request logged. I am sending confirmation and our location via WhatsApp.

Classic front desk line vs Sesla

Classic lineWith Sesla

At check-in peaksPhone waitsCalls answered

Night callsDepends on night staff24/7

International guestsDepends on staffIn their language

Routine questionsOccupy receptionInstant answers

RecordsSticky notesSummary and transcript

Ready in four steps

01
Add hotel info
Rooms, amenities, rules and FAQs.
02
Choose channels
Phone, WhatsApp and Instagram.
03
Set confirmations
When and through which channel.
04
Forward your line
Sesla starts answering.

Explore integrations

Pricing

A plan for every property size

Exclusive to yearly Enterprise Plan and Premium Plan

Turnkey expert setup — completely free

When you choose Enterprise Plan and Premium Plan yearly, our experts handle your assistant's setup, scenario design, knowledge upload, core configuration and test calls for you. Go live from day one.

Scenario designKnowledge uploadTest callsZero technical effort

View plans

Starter Plan

Start automating calls with AI voice assistants.

$59.99Monthly

First 120 min free, then $0.25 per extra minute
AI assistants: 1
Campaigns: 1
Concurrent calls: 3
Voice cloning: 1
Automation: 900 drag-and-drop workflows

Professional Plan

Automating inbound and outbound calls for small businesses.

$129.99Monthly

First 300 min free, then $0.23 per extra minute
AI assistants: 5
Campaigns: 5
Concurrent calls: 10
Voice cloning: 5
Automation: 10,000 drag-and-drop workflows

Enterprise Plan

Free setup yearly

Ideal for teams looking to boost customer engagement through automation.

$259.99Monthly

First 600 min free, then $0.22 per extra minute
Unlimited assistants
Campaigns: Unlimited
Concurrent calls: 500
Voice cloning: 10
Automation: 100,000 drag-and-drop workflows

Premium Plan

Free setup yearly

The most complete AI call automation for high call volumes.

$519.99Monthly

First 1200 min free, then $0.15 per extra minute
Unlimited assistants
Campaigns: Unlimited
Concurrent calls: 1,000
Voice cloning: Unlimited
Unlimited automation platform

Questions from hoteliers

Only what you allow it to share.

Reception hosts, Sesla answers the phone.

Hand your hotel line to Sesla today.