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This page covers
  • Call center automation
  • AI call center
Call centers

Don’t let customers wait in the queue, or your agents burn out.

Sesla handles routine calls: billing, deliveries, fault tickets, appointments. Calls that need expertise go to your agents with a summary. Inbound and outbound in one panel.

Start for your operationHear the live demo
With your existing number, no code.
Queue-freeRoutine calls answered without waiting
Parallel linesNo busy tone at peak
Warm transferHanded to agents with a summary
Live line boardLIVE
0Waiting
12Active lines
2Transferred
L01
Transferred
L02
In call
L03
In call
L04
In call
L05
Resolved
L06
In call
L07
In call
L08
In call
L09
Resolved
L10
Transferred
L11
In call
L12
In call
  • Billing questionResolved
  • Fault ticketTicket opened
  • Delivery statusAnswered
Example view
What operations managers face daily

6 problems that wear down call centers

The problem isn’t call volume; it’s the same calls exhausting the same people every day.

01

Customers waiting and hanging up

At peak times customers hear hold music, hang up and complain.

Sesla answers calls in parallel; routine requests are solved before they queue.

02

Agent burnout and turnover

Teams answering the same questions all day leave, and retraining starts again.

Sesla takes repetitive questions; your team focuses on calls that add value.

03

Night and weekend shifts

Staffing a full shift for few calls raises unit cost.

Sesla answers after hours, opens tickets and leaves a morning summary.

04

Sudden call spikes

Campaigns, outages or billing periods jam the lines.

Peaks are handled without extra staffing; customers never hear busy tones.

05

Inefficient outbound calls

Agents lose time on unanswered calls and voicemail.

Sesla runs reminder, survey and confirmation calls and reports results.

06

QA that can’t keep up

Only a fraction of thousands of calls can be reviewed.

Every call’s recording, transcript and summary is stored automatically.

Peak hour: same calls, two outcomes

A campaign starts and calls arrive at once. A representative peak moment.

0Waiting
0Answered
0Hung up

Calls answered in parallel · Example view

Inbound and outbound

Which calls can you hand to Sesla?

Customer support

Answers FAQs from your knowledge base.

Fault and request tickets

Collects details, opens a ticket, shares its number.

Billing and order status

Connects to your systems to give status.

Agent transfer

Transfers to the right team with a summary.

Warm transfer

When your agent picks up, they already know everything.

Customers never repeat themselves. Sesla sends a short summary with the transfer.

Agent screen
Transfer from Sesla
TopicReturn request
Order#58213
StatusItem arrived damaged
MoodCalm, expects a fix
SuggestionOffer an exchange
Customer verified · no need to ask again
Transferred to returns team
Example view

Sample call: billing question

Example view

Hi, why is this month’s bill so high?

Happy to help. For verification, may I have the last four digits of your registered number?

4821.

Thanks. I see extra package usage this period. I can text you the details.

Okay, and I want to dispute it.

Understood. I’m transferring you to billing with a summary so you won’t need to repeat yourself.

Classic call center vs. Sesla

Classic call centerWith Sesla
Peak hoursQueues and drop-offsParallel answering
Routine questionsAgent timeAutomatic resolution
After hoursShift cost24/7 answering
OutboundManual dialingPlanned automatic calls
QualitySamplingRecording and summary for every call
TransferCustomer repeatsWarm transfer with summary

Go live in four steps

  1. 1

    Pick scenarios

    Choose which call types Sesla takes.

  2. 2

    Add knowledge

    Docs, FAQs and process rules.

  3. 3

    Connect systems

    Your CRM, order and calendar tools.

  4. 4

    Forward your line

    Forward your number and set transfer rules.

Works with the tools you use

Connects to your support, CRM and calendar tools so records land in the right place.

All integrations
Pricing

A plan for your call volume

Exclusive to yearly Enterprise Plan and Premium Plan

Turnkey expert setup — completely free

When you choose Enterprise Plan and Premium Plan yearly, our experts handle your assistant's setup, scenario design, knowledge upload, core configuration and test calls for you. Go live from day one.

Scenario designKnowledge uploadTest callsZero technical effort
View plans

Starter Plan

Start automating calls with AI voice assistants.

$59.99Monthly

 

  • First 120 min free, then $0.25 per extra minute
  • AI assistants: 1
  • Campaigns: 1
  • Concurrent calls: 3
  • Voice cloning: 1
  • Automation: 900 drag-and-drop workflows
Subscribe

Professional Plan

Automating inbound and outbound calls for small businesses.

$129.99Monthly

 

  • First 300 min free, then $0.23 per extra minute
  • AI assistants: 5
  • Campaigns: 5
  • Concurrent calls: 10
  • Voice cloning: 5
  • Automation: 10,000 drag-and-drop workflows
Subscribe
Most popular

Enterprise Plan

Free setup yearly

Ideal for teams looking to boost customer engagement through automation.

$259.99Monthly

 

  • First 600 min free, then $0.22 per extra minute
  • Unlimited assistants
  • Campaigns: Unlimited
  • Concurrent calls: 500
  • Voice cloning: 10
  • Automation: 100,000 drag-and-drop workflows
Subscribe

Premium Plan

Free setup yearly

The most complete AI call automation for high call volumes.

$519.99Monthly

 

  • First 1200 min free, then $0.15 per extra minute
  • Unlimited assistants
  • Campaigns: Unlimited
  • Concurrent calls: 1,000
  • Voice cloning: Unlimited
  • Unlimited automation platform
Subscribe

Common questions from call center leaders

No. It handles routine calls so your team focuses on expert conversations.

Manage customers, not queues.

Hand routine calls to Sesla today and free your team for valuable work.

Our setup team builds your scenarios with you · Expert setup included with annual plans
Start for your operation

How is AI used in a call center?

In a call center, AI answers routine inbound calls, classifies requests, runs outbound campaigns and hands only necessary calls to agents. Sesla AI does this 24/7, on parallel lines, with recorded reports.

Call center automation · AI call center

The silent loss

Every customer in the queue is a satisfaction and revenue risk.

  • Routine calls resolved automatically
  • Agents keep high-value calls
  • Elastic at peak times
Sesla starts at$44.99/moBilled yearly · far below one staff salaryDesign my industry assistantSee my savings & report