“Where is my order?” overload
Support spends most of the day on the same shipping questions.
Sesla reads status by order number and sends the tracking link.
Voice AI for e-commerce
Never keep shoppers waiting, never lose a cart.
Sesla answers your store’s calls and messages instantly. It shares order and shipping status, answers product questions and logs return and exchange requests. Your team focuses on sales and growth.
No busy lines, even on sale daysOrder #48291●
“Where is my parcel, and can I change the size?”
Ordered
Packed
Shipped
Delivered
SeslaYour parcel shipped today. I have created your size exchange request.
Tracking link sent by messageExample viewWhen the sale starts, so do the calls.
On sale days simultaneous calls queue up and waiting customers drop off. Sesla answers in parallel.
Classic support line
0 Calls waiting in queue
With Sesla
0 Answered at once
The real problem in e-commerce
Don’t lose on the phone the customer you paid ads to bring.
Online patience is short. A shopper without an answer moves to a competitor in the next tab.
Unanswered product questions
Shoppers without size or instalment answers abandon carts.
Sesla answers from your product data and guides to checkout.
Lines locked on sale days
Simultaneous calls go busy and complaints rise.
Sesla answers in parallel; nobody waits in line.
Late-night questions
Shopping peaks in the evening when the team is gone.
Sesla answers nights and weekends; no morning backlog.
Return and exchange tension
Waiting customers grow upset and it shows in reviews.
Sesla explains calmly, logs the request and passes it on.
International shoppers
Foreign-language questions go unanswered.
Sesla speaks the buyer’s language and summarises for you.
For every kind of store
Whatever you sell, Sesla knows its questions.
Fashion
Sizes, fabrics, exchanges and returns.
“Does this dress run small?”
Electronics
Warranty, box contents, compatibility.
“Will this charger fit my phone?”
Beauty
Usage, ingredients and product choice.
“Which suits sensitive skin?”
Home and furniture
Delivery day, assembly, parts.
“Is assembly included?”
Grocery
Delivery time, stock, order changes.
“Can I add an item to my order?”
Wholesale
Order status, invoices, dealer requests.
“Can you resend my last invoice?”
Hi, when will yesterday’s order arrive?
Hello! Could you share your order or phone number?
48291.
Thanks. It shipped today and is expected tomorrow. I am texting you the tracking link.
I also want the T-shirt in L.
Of course. I have created your exchange request and will message the return steps once it arrives.
One shipping call, start to finish.
Example viewThe difference between a classic support line and Sesla
SituationTeam onlyWith Sesla
Response timeQueueInstant
Sale-day peaksLine busyParallel answering
Shipping statusLooked up manuallyInstant per order
After hoursNo answerNights and weekends
Returns and exchangesManual loggingLogged and passed on
Foreign-language questionsOften unansweredIn the buyer’s language
Working in your store in four steps
- 1
Introduce your store
Add products, shipping and return rules.
- 2
Connect your system
Connect your store platform for order data.
- 3
Choose channels
Enable phone, WhatsApp and web chat.
- 4
Focus on sales
Routine questions to Sesla, special cases to your team.
Pricing
Far below the cost of a support hire. Clear plans.
Exclusive to yearly Enterprise Plan and Premium Plan
View plansOnboarding support included in your subscription
Yearly Enterprise Plan and Premium Plan SaaS subscriptions include onboarding support that speeds up your account's core configuration: assistant scenario, knowledge base upload and test calls. It is not a separately sold consulting service.
Scenario setupKnowledge baseTest callsIncluded in plan
Starter Plan
Start automating calls with AI voice assistants.
$59.99Monthly
- First 120 min free, then $0.25 per extra minute
- AI assistants: 1
- Automation workflows: 1
- Concurrent calls: 3
- Voice cloning: 1
- Automation: 900 drag-and-drop workflows
Billed monthly · auto-renews · cancel anytime · taxes calculated at checkout · Subscription & cancellation terms
Professional Plan
Automating inbound and outbound calls for small businesses.
$129.99Monthly
- First 300 min free, then $0.23 per extra minute
- AI assistants: 5
- Automation workflows: 5
- Concurrent calls: 10
- Voice cloning: 5
- Automation: 10,000 drag-and-drop workflows
Billed monthly · auto-renews · cancel anytime · taxes calculated at checkout · Subscription & cancellation terms
Enterprise Plan
Onboarding incl. yearlyIdeal for teams looking to boost customer engagement through automation.
$259.99Monthly
- First 600 min free, then $0.22 per extra minute
- Unlimited assistants
- Automation workflows: Unlimited
- Concurrent calls: 500
- Voice cloning: 10
- Automation: 100,000 drag-and-drop workflows
Billed monthly · auto-renews · cancel anytime · taxes calculated at checkout · Subscription & cancellation terms
Premium Plan
Onboarding incl. yearlyThe most complete AI call automation for high call volumes.
$519.99Monthly
- First 1200 min free, then $0.15 per extra minute
- Unlimited assistants
- Automation workflows: Unlimited
- Concurrent calls: 1,000
- Voice cloning: Unlimited
- Unlimited automation platform
Billed monthly · auto-renews · cancel anytime · taxes calculated at checkout · Subscription & cancellation terms
Questions from online stores
Once connected to your store platform or tools, it answers from order data. We confirm connections at setup.
Your next order may be waiting on an answer right now.
Let Sesla answer; you focus on growth.
The silent loss
As “where’s my order?” piles up, support drowns in repeats instead of selling.
- Order questions answered instantly
- Peak campaigns handled
- Returns flow smoothly
Sesla starts at$44.99/moBilled yearly · far below one staff salaryDesign my industry assistantSee my savings & report